Workers may make workers faster, but not necessarily more productive: “They do it faster, then they go to coffee periods.”

Trucific artificial intelligence may be the first technological progress to allow more automation of service and knowledge, whether in a Communication Center Or management consultations. But does it allow workers to create email messages or PowerPoint offers faster faster leading to greater productivity? Ramin Tinati, the lead at the APAC Center for Accenture, speaking in The Fortune Amnesty International Agency Singapore Last week, the conference was not sure.

“If the employees give a tool to do things faster, they do it faster. But are they more productive? Maybe, because they do it faster and then go to coffee periods,” explained Tinati.

Instead, “If you have invented the work, these coffee breaks are no longer meaningful anymore because you are doing something else,” adding that some companies in Asia may be slower in adopting artificial intelligence because they “do not think about re -invention of work.” (Accenture is a founding partner for Brainstorm Ai)

Of course, companies were adopting forms of artificial intelligence to enhance productivity for years, even before the release of ChatGPT in late 2022. Mayap, the chief information official in the JABIL manufacturing provider, said that its company was using automation and increased artificial intelligence to increase the so -called golden eye, and the workers’ army who search phones for scratching and data.

Yap said that “golden eyes” spend eight hours a day in the inspections and work. This means that “errors will crawl.” Artificial intelligence helped increase the inspection of the potential errors of human workers.

Chee Wee Ang, the chief artificial intelligence employee of the Science and Technology Agency in Singapore, a government agency that develops technical security capabilities, said artificial intelligence helped to improve operations significantly.

“Some information extract … we see like 200 % (improvement). This is a significant improvement in investment,” said Ang.

However, Ang also pointed out that in addition to improving productivity, artificial intelligence allows the host team in Singapore to do things that cannot be done before responding to new types of crime or emergency. The host team in Singapore includes 10 sections, including police force, emergency services and immigration authorities.

Stretch

Artificial intelligence will inevitably lead to some job losses because some roles become outdated. But this can bother employees who are concerned about an automatic exit from a job. employees Reports already concerns To be used to train alternatives to artificial intelligence.

The members of the committee last week agreed that the road forward for the affected employees will return to reformulation and transfer of people to neighboring roles.

“The transformation is scary, right? When you hear the word transformation, people do not like it,” said Japel from Gabel. She has made it clear that Jababa wanted to increase, not to replace it, the human workplace. She added that “general skills groups” and “good leadership features” cannot be taken by artificial intelligence, regardless of how to automate other tasks.

“It was extremely difficult to find in Singapore (AI Tolide),” Ang added, which means that his team had rented people with neighboring skills groups without direct experience. Other restrictions? The lack of graphics processing units, as the host team must work with processors on the site because of the sensitive nature of its work.

Tinati was optimistic that artificial intelligence could liberate human employees to work on more productive things. He said: “Their skills are now being raised to do other things, whether it is a supervisory work or … learn other skills that allow them to support the tasks of high order in the development cycle.”